L&C HOME SERVICES - TERMS & CONDITIONS / SERVICE AGREEMENT

1. SCOPE OF SERVICE & SCHEDULE

The Service Provider (L&C Home Services) will perform the cleaning services as outlined in this accepted quote/estimate. For recurring clients, this is an ongoing agreement that remains in effect until canceled by either party.
General Maintenance Cleaning typically includes:

• Kitchen: Sanitizing countertops, exterior of appliances, and sink.
• Bathrooms: Deep sanitation of toilets, showers/tubs, mirrors, and sinks.
• Floors: Vacuuming (using HEPA filtration) and mopping of all hard surfaces.
• General: Dusting of reachable surfaces and trash removal.

2. PAYMENT AUTHORIZATION

By providing your credit/debit card information and accepting this quote, the Client authorizes L & C Home Services to securely save your payment method in an encrypted system. The Client authorizes the total invoice amount to be automatically charged to this card on the same day the cleaning service is completed.

3. INSURANCE & LIABILITY

• Insurance: The Provider maintains a $1,000,000 General Liability policy to ensure the highest level of protection for your property. Coverage for accidental damage to client belongings is included up to $10,000 per occurrence, subject to policy terms.
• High-Value Items: Please notify the Provider in writing of any single item valued over $2,500 (e.g., jewelry, antiques, fine art) before service begins. The Provider reserves the right to decline cleaning specific high-value items.
• Pre-existing Damage: The Provider is not responsible for damage or wear and tear present prior to service (e.g., loose grout, scratched flooring, worn carpet fibers, or pre-existing mineral build-up on fixtures).
• Liability Limit: The Provider's total liability for any claim shall not exceed the coverage limits stated above.

4. PETS & ANIMAL SAFETY

We are a pet-friendly business; however, the safety and containment of pets are the sole responsibility of the Client. We kindly request that aggressive or highly anxious pets be secured in a crate or a separate room during the service. The Provider shall not be held liable for pets that escape while entering or exiting the premises. For health and sanitary reasons, the Provider does not clean animal waste.

5. CLUTTER, PREPARATION & CONDITION OF HOME

To provide the highest quality of service, we ask that clients tidy up personal items, clothing, toys, and loose papers before the scheduled visit. We will clean around heavily cluttered areas but do not move large amounts of paperwork or delicate trinkets unless agreed upon. For safety and floor protection, we do not move heavy furniture. If a home requires significant organization before cleaning can begin, an additional Clutter Fee may apply. Additional charges may also apply for excessive dirt buildup or special cleaning requests not included in the original quote.

6. CANCELLATION, RESCHEDULING & LOCK-OUT POLICY

We understand that plans change and request at least 48 hours' notice to cancel or reschedule your service.

• Late Cancellations & Lock-outs: If the service is canceled with less than 24 hours' notice, or if our team cannot access the property at the scheduled time (e.g., locked doors, alarms, unsecured pets, or turned away at the door), an automatic charge of 50% of the scheduled fee will be applied to the card on file to cover the team's loss of scheduled time and travel expenses.
• Provider Cancellation: In the rare event that the Provider must cancel due to severe weather, unsafe conditions, or illness, you will be notified immediately to reschedule at the earliest convenience.

7. SATISFACTION GUARANTEE & PAYMENT DISPUTES

Our goal is your complete satisfaction. If any area within the scope of work does not meet your expectations, you must notify the company within 24 hours of the service completion. We will return to re-clean the area in question at no additional cost. No partial or full refunds will be issued once the work is completed. By accepting these terms, the Client agrees to communicate with the company first for any corrections before initiating a bank dispute (chargeback).

8. PRICE ADJUSTMENT

The Service Provider reserves the right to adjust the service rate annually to reflect changes in operating costs. The Client will be notified in writing at least 30 days prior to any price increase. Continued use of the service after the notice period constitutes acceptance of the new rate.